Reducing Claims During the Busy Moving Season: 10 Proven Tips

Reducing Claims During the Busy Moving Season: 10 Proven Tips

Peak season can be a goldmine for moving companies—but it’s also when the most damage claims occur. Between packed schedules, new hires, and stressed-out customers, things can fall through the cracks—literally.

At Mack’s Moving Training, we believe your reputation should grow with your business, not suffer during the rush. Here’s how to protect your crew, your clients, and your company from costly claims:

1. 📋 Pre-Move Walkthroughs: Set the Stage for Success

Always do a visual walkthrough before loading a single item. Flag fragile or pre-damaged items and make note of them. A shared understanding with the customer up front helps reduce disputes later.

2. 📦 Pack Like Pros

Provide your team with quality packing materials—and teach them how to use them. Reinforce the importance of padding, wrapping, and securing items to withstand bumps and vibrations during transit.

3. 🧠 Train for Technique

Accidents happen when movers are rushed or undertrained. Ensure your crews know safe lifting, loading, and furniture handling methods. A single mistake on a staircase or truck ramp can cost thousands.

4. 🗣️ Communicate Clearly

Confusion creates claims. Keep customers informed about arrival windows, what to expect during the move, and any limitations on what you can handle. Better communication = fewer surprises.

5. 🛡️ Offer (and Explain) Insurance Options

Customers who understand their insurance options are more confident and less likely to escalate minor damage claims. Walk them through coverage at booking and again on moving day.

6. 🧾 Build a Solid Inventory List

Have both the customer and crew sign off on a detailed inventory—especially for long-distance or multi-day jobs. This protects everyone and makes it easier to resolve issues if they arise.

7. 🛠️ Equip for the Job

Make sure each truck is stocked with dollies, straps, shrink wrap, pads, and tools. The right equipment prevents damage to walls, furniture, and even your movers’ backs.

8. ✅ Add Quality Control Touches

Assign a team lead to inspect each stage of the move: during loading, arrival, and post-unload. One extra set of eyes can catch issues before they turn into claims.

9. 🏠 End with a Walkthrough

Before leaving, do a final walkthrough with the customer. Address any concerns right then and there. Most issues are easier to resolve on-site than over email two days later.

10. 💬 Collect Feedback and Adjust

Encourage honest feedback from every customer. Patterns in complaints are gold mines for identifying where your training or process needs tightening.

Final Thought from Mack’s

Minimizing claims isn’t about luck—it’s about preparation, communication, and team accountability. The peak season doesn’t have to mean peak stress.

At Mack’s Moving Training, we train your team to be ready for the rush—and ready to represent your brand with care and confidence.

Need help getting your crew trained and claim-ready?
Reach out to Mack’s Moving Training today. Let’s keep your business moving forward—damage-free.